Desistimiento del contrato

Guidance for withdrawal from contract

Right to withdraw from contract

You have a right to withdraw from contract without giving any reason within 14 days from delivering the goods. 

You haven´t right to withdraw from contract, subject to which is 

a) the provision of a service, where the provision of the service began with the express consent of the consumer and the consumer has stated that he has been duly informed that, by giving his consent, he loses the right to withdraw from the contract after full provision of the service;
b) the sale of goods made to the consumer's special requirements, custom-made goods or goods intended specifically for one consumer (custom-made goods),
c) sale of goods which, due to their nature, may be inextricably mixed with other goods after delivery,
and in other cases provided by law.

The consumer shall inform the seller of his decition to withdraw from contract  by letter  send to OLEJÁR, spol. s r.o., Priemyselná 4265, Bardejov 085 01 or e-mail to The consumer may also use the model withdrawal form from webside

The consumer shall have exercised his right of withdrawal within the withdrawal period if the communication concerning the exercise of the right of withdrawal is sent by the consumer before that period has expired. 

In case of withdrawal from contract the consumer shall pay the costs for returning goods to seller and in case of long distance contract also the costs for returning goods that considering the nature of goods can not be delivered by post. 

Consequences of withdrawal from contract

The seller shall reimburse all payments received from consumer, including, if applicable, the costs of delivery and other costs and fees without undue delay and in any event not later than 14 days from the day on which he is informed of the consumer´s decision to withdraw from contract.  The trader shall carry out the reimbursement referred to in the first subparagraph using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur fees as a result of such reimbursement. 
The seller shall not be required to reimburse the supplementary costs, if the consumer has expressly opted for a type of delivery other than the least expensive type of standard delivery offered by the trader.